Spa Guidelines and Policies - What to Expect
Appointment Times:
Clients that arrive after their scheduled appointment time may have their service shortened as a courtesy to other clients. We appreciate your understanding.
Cell Phones and PDA's:
We strive to keep a peaceful spa atmosphere for all of our clients. So please turn cell phones and other electronic devices off, or switch to the vibrate/silent mode while in the spa. We appreciate it and so will your fellow clients.
Spa Menu :
Service selections and pricing are updated from time to time, and are published in our brochures available at the spa as well as online at our website.
Cancellation Policy:
General Individual Appointments - We require 24 hours notice for cancelling appointments. As a reminder, we will call to confirm your appointment the day before.
Groups / Parties / Multiple Services: Bookings for private parties, groups of three (3) or more people, OR a total of five (5) or more services require a credit card hold. Please note that 50 % of the total prices for the services booked will be charged if we receive less than 24 hours cancellation notice.
Refund Policy:
Spa Products - If for any reason you are not satisfied with a product you purchased, you can return it within 7 days of the original purchase date for a replacement or refund. You must have a valid receipt documenting that the purchase had been made within the last 7 days.
Spa Services - A Time to Spa strives to provide the utmost in customer service and satisfaction with spa services provided. If you are displeased with your spa service, please bring it to the attention of the receptionist at the time of checkout. It is our policy to ensure that all services are provided properly and professionally, and upon approval of spa management, you will be eligible to receive a follow-up complimentary service in order for us to have the chance to "make it right" and please you. We do not provide refunds for spa services or packages; the sole remedy is providing a complimentary follow-up service.
Payment by Check:
We will accept a check up to $100 with a valid driver's license for new clients. A $30 service fee will be charged for all returned checks marked unpayable. We reserve the right to refuse payment by check if proper identification cannot be provided or confirmed.
Gift Certificates and Gift Cards:
Terms and Conditions for Gift Certificates Sold during the Oct., 2012 Auction
1. All Gift Certificate purchases are non-refundable and not redeemable for Cash.
2. Use of gift certificates sold at a discounted price cannot be combined with any other promos or discounts being offered by A Time to Spa.
3. Gratuities are not included in the purchase price (customarily 15-20%).
4. Gift certificates sold at a discounted price may not be used for product purchases.
5. Gift certificates sold at a discounted price will not be accepted for payment of the designated service(s) during spa parties or any group bookings for three (3) or more clients, but may be used at at the value of their purchase price for these bookings.
6. All gift certificates for specific spa services which were sold during the October, 2012 Gift Certificate Auction will expire 12/31/2013, thereafter they may only be used at their purchase dollar value.
7. Any add-ons to spa services will be charged at full retail price per our menu of services.
8. Services may not be lengthened in time when using a gift certificate sold at a discounted price.
9. Clients may substitute conventional polish for shellac manicures purchased as a discounted service, however no credit will be issued for the difference in cost